Refund Policy
Effective Date: 11/10/2025
Last Updated: 11/10/2025
At [Your Business Name], we are committed to providing accurate, reliable, and professional bookkeeping services. We understand that sometimes questions or concerns may arise about the services provided. This Refund Policy explains how we handle refund requests and related situations.
1. Service-Based Nature
Because bookkeeping is a professional service involving time, expertise, and labor, refunds are generally not issued once work has begun. Each project or engagement requires dedicated hours and resources specific to your business and financial data.
2. Eligibility for Refunds
Refunds may be considered only in limited circumstances, such as:

• A clear error or omission on our part that we are unable to reasonably correct.

• Duplicate payments or billing errors.

• Services paid for but not yet started.

Refunds are not available for:

• Work already completed or partially completed.

• Dissatisfaction due to a change of mind or business circumstances outside our control.

• Delays caused by incomplete or inaccurate information provided by the client.

3. Requesting a Refund
If you believe you are eligible for a refund:

1. Submit your request in writing to [your email address] within 14 days of receiving the disputed invoice or report.

2. Include supporting details, such as the invoice number, date of service, and specific reason for your request.

3. We will review your request within 10 business days and contact you with a resolution.

Refunds, if approved, will be processed using the same method of payment originally used.
4. Corrections and Revisions
Before considering a refund, we will make every reasonable effort to correct any errors or reperform the affected work at no additional cost. In most cases, a correction or adjustment will fully resolve the issue without the need for a refund.
5. Retainers and Deposits
Retainers or upfront deposits for ongoing or project-based work are non-refundable once work has commenced, as they reserve our time and resources.
If you cancel a service before work begins, you may be eligible for a partial refund, less any administrative or setup costs incurred.
6. Cancellations
If you wish to cancel ongoing bookkeeping services, please provide at least 30 days’ written notice. You will be billed for all work completed up to the cancellation date. Any prepaid unused portion of future services may be refunded at our discretion.
7. Dispute Resolution
We value our client relationships and strive to resolve concerns professionally and fairly. If a disagreement arises regarding a refund, both parties agree to attempt good-faith resolution through direct communication before pursuing other remedies.
8. Contact Information
If you have questions about this Refund Policy or wish to submit a refund request, please contact:
Bloom Bookkeeping
heatherwaits614@gmail.com